6 processes to scale your web design business

Selling haphazardly or by coincidence will not support a scaling business. Relying on word-of-mouth referrals that may or may not continue next month is a risky strategy.

A sales process to keep money coming in

It can be as simple as setting a time on your calendar every day to make sales calls, follow up on email leads, or search through job boards.

1. Solidify your contract
2. Set expectations
3. Find an environment that you work best in
4. Communicate, communicate, communicate

A client onboarding process to inspire confidence

You could get much more elaborate by hiring a salesperson or using automation software like Mailshake or Reply.io to scale your sales efforts.

A project management process to get work done

Make sure they’re comfortable with the communication process, be as thorough as possible, and always be able to give a reason for every design decision you make.

Of course, once you’ve found web design clients through a sales process and onboarded them successfully, the next important task is to complete the work you’ve agreed to.